Contact Us
Questions, feedback, or partnership ideas? The Facebook Video Downloader team is ready to help. Choose the option that best matches your request below.
How We Can Help
General Support
Get help using the downloader, understanding features, or troubleshooting common issues.
Report a Problem
Found a bug or a link that won’t fetch? Send details so we can fix it quickly.
Feature Requests
Suggest improvements like new formats, faster processing, or UI changes.
Business & Partnerships
Discuss integrations, white-label options, or bulk usage for organizations.
Send Us a Message
Complete the form and we’ll get back within 24–48 hours. Share as much detail as possible to help us assist you quickly.
Quick Troubleshooting
1) Check the Video Visibility
Only public Facebook videos can be processed. Private or restricted content will not work.
2) Try Another Browser
Use a modern browser (Chrome, Edge, Firefox, Safari). Disable extensions that may block requests.
3) Verify the Link Format
Paste the full URL from Facebook. Avoid shortened links if possible.
4) Clear Cache & Retry
Temporary cache issues can prevent processing. Clear the cache or try incognito mode.
Response Times & Availability
We aim to respond within 24–48 business hours. During high-volume periods, it may take longer—but we read every message.
- Support hours: Monday–Friday, 9am–6pm (UTC)
- Languages: English (primary)
- Priority: Outages, accessibility, and security issues are handled first.
Legal & Privacy
Use the tool responsibly and in compliance with Facebook’s Terms and applicable laws.
Copyright
Only download content you own or have permission to use. Respect creators’ rights.
Data Protection
We don’t store your links or downloaded files. Messages sent here are used solely to provide support.
Security
If you believe you’ve found a security issue, describe the steps to reproduce it. Please do not share sensitive data.
More Resources
Looking for guidance first? These pages cover the essentials.